"With tourism never far from terrorism, everyone currently claims skills in Crisis Management. The difference with Hills Balfour Synergy is that their experience has been earned through practice. When the going gets tough, meticulous preparation, relationships with the media, understanding of both TV and IT and constant training of staff and clients pays off. They have dealt with hurricanes, political unrest, accidents and incidents both personal and world shattering. Constantly available and always helping others, I look to them to make the rules and not just follow them."
Rok Klancnik, Slovenian Tourist Board and Former Head of Communications United Nations World Tourism Organisation

"Heritage Hotels was Synergy's first client in Africa, a relationship that has now spanned nearly eight years without a moment's regret. Thanks to Synergy's excellent PR skills and strong travel trade relationships, they were able to successfully launch Heritage's unique branding and service to the UK and European markets. Their reaction time in a crisis is second to none, with personnel available 24/7. Over the years, Hills Balfour Synergy, has helped enforce the professional image of Heritage Hotels as one of the leading hotel groups in Kenya."
David W Stogdale, Managing Director, Heritage Management Limited